There are basically 2 service plans, namely
i. PayDollar eCommerce Standard Plan
ii. PayDollar eCommerce Premier Plan
We accept applications from any businesses, organizations and charitable bodies registered in the Hong Kong SAR.
We offer an one-stop and total payment acceptance solutions, in which we process multi-lingual, multi-currency and multi-channel payment transactions as well as fund settlements. Apart from the comprehensive ranges of tools on user administration, void and refund, transaction reporting, in addition, we provide a wide range of value-added processing and security features including AppPay, Payment Link, Customized Payment Page, Instalment, PayBooth, Recurring Payment, eVoucher, Anti-fraud and lately the 3D security protection.
Our e-Commerce payment acceptance service is comprehensive, easy-to-implement, convenient, efficient and economical. Here are just a few benefits for PayDollar merchants:
PayDollar merchants in Hong Kong may accept world-wide credit/debit cards (Visa, Mastercard, American Express, JCB, Discover Cards and Diners International Club, China UnionPay), FPS, PPS, Octopus, Alipay, AlipayHK, WeChat Pay, Apple Pay, Google Pay, Samsung Pay, Atome.
Currently, PayDollar e-commerce merchants can accept payments in AUD, BND, CNY, EUR, HKD, IDR, JPY, KRW, MOP, MYR, NZD, PHP, THB, GBP, USD and many more, and range of currencies of Asian countries. Holders of overseas credit cards may also shop at the site, and we settle the transactions in merchant registered currency. The issuing banks of such credit cards convert the payments into their respective currencies and charge the cardholders with such amounts.
There are only few standard chargeable items for a merchant. There is an one-off set-up charge, a small monthly service charge and transaction commission based on the payments received and a chargeback handling fee, but no other hidden charges. For details, please contact us at +852 2538 8278.
For PayDollar e-Commerce plan merchants, there is no addition fee charged by any party other than PayDollar. For PayDollar Premier plan merchants, the selected bank may levy its charges to the merchant. Please note that there may from time to time be contingent charges (e.g. refund processing charge), which may be collected by PayDollar or our partner bank.
We strongly recommend that, in order to operate e-commerce activities, web sites should have online catalogues that front their payment facilitates, which are known as shopping carts. Our payment services require possession of a shopping cart on the merchant side. (Please refer to our Technical FAQ session for other shopping cart related questions.). And, we are also pleased to offer our easy-to-setup and cost-effective shopping cart service to address your needs.
Yes, in order to implement our services, a PayDollar e-Commerce merchant has to own and run a web site. However, at the moment you apply for our services, you don't need to have a running web site. You may contact us when you have the site ready for publishing, or you may choose to apply for our services and at the same your site is being developed.
All PayDollar e-Commerce merchants must have their own web sites. If you don't have a web site but would like to accept payments online, you may apply our service via direct payment link.
If the applicant has provided all necessary information and documents, normally it takes about 5-10 working days for an application to be approved, depending on the business nature and background.
Normally, it takes about 1-3 working days to complete the implementation, given the merchant's web site meets our technical requirements. The extent of work largely depends on the complexity of your online application.
Yes, we serve sole proprietors, partnerships, limited companies as well as registered non-profit-making organizations. Other business set-ups are also welcome as long as they have proper business registrations in Hong Kong.
Yes, each PayDollar e-Commerce payment services merchant account is offered for use at only ONE web site. Merchants should apply for an account for each of the sites they operate.
We have a recurring payment service - "PayDollar SchedulePay". Please contact us for detail information.
Applicants of our services should submit the completed Application Form together with documents (if applicable) including but not limited to:
Whenever necessary, we may also require copies of audited financial statements and tax return for the last three years, business plans (for new business) and bank guarantees.
You may call our Sales Hotline at +852 2538-8278 or email us at email@example.com for enquiries.
Basically our payment services are independent of the e-commerce software you are using, as long as it provide the necessary parameters for us to process transactions.For merchant who is using MIVA Merchant or OS Commerce, PayDollar provides a related API or scripts for merchant to connect our payment service platform. Merchant can also develop their own API to serve this purpose, and PayDollar provides payment module of osCommerce and Zen-Cart to enable merchant integrate with PayDollar Payment page from the open source shopping cart.
A shopping cart is a program installed in your web site that enables your customers to view and buy products online. Its service flow resembles that of shopping at a supermarket: place products from a shelf into a basket, and then proceed to checkout to pay for the items purchased.
A payment gateway is a software program that is embedded into a merchant's web site for transmitting transaction data to the credit card acquirer, payment service provider or bank for both authorization and settlement purposes.
No. There are many factors that could affect the speed of a web site, like the power of the host server, quantity and size of images in the site, search methods and so on.
When a customer places an order at PayDollar merchant's web site and selects the payment method, the customer will be redirected to our payment page for payment processing. All necessary parameters (e.g. transaction amount, order reference number, customer name) will be carried forward to the payment page at the same time. When the payment is processed, the results (either successful or failed) will be shown to the customer in another web page. Such information will also be fed to the designated web page of the merchant. for more sophisticated post-payment processing.
In general, we do not handle information other than the parameters necessary for transaction processing. Parameters such as items purchased, model numbers, quantities, shipment addresses and so on, do not fall into this category. Basically merchants may refer to shopping carts for such information. Meanwhile, bundled services will be available to meet specific business needs.
Please email us at firstname.lastname@example.org.
Basically we accept payments of any amount. We also handle special business needs of merchants on a case-by-case basis.
When a customer pays with a credit card, details of the payment is passed to the bank for processing, which is completed in seconds. The result appears on the customer's web browser, and is passed to the merchant's site. Furthermore, the merchant may log in the PayDollar Merchant Administration site any time to view the status of the payment and access hosts of other functions such as real-time void, refund, etc.. In any case, a summary of the payment is sent to the customer by email upon payment confirmation.
PayDollar merchants may log in PayDollar Merchant Administration site any time, and access various online reporting tools to track the credit card payment transactions and even download the report for accounting purpose.
Each PayDollar merchants is entitled to accept payments from customers up to predetermined daily, monthly and per-transaction limits, which are different between merchants. Such limits are subject to adjustments according to business volumes, chargeback records and so on.
The availability of refund service depends on the service plan.
In any case, we monitor refund activity of merchants very closely. We are particularly concerned with excessive refunds since such may mean unsatisfactory service level (like late delivery or stock shortage).
A chargeback is the forced reversal of a transaction by the credit card issuing bank. Chargebacks take place when we receive notification from our partner bank that the cardholder's card issuing bank has received a dispute notice from the cardholder, whose card had been charged by our merchants. In certain cases defence is possible (e.g. order denial while delivery is completed indeed), given merchants are able to provide adequate evidence. Sometimes (for example, fraudulent card usage) a chargeback is made immediately. Please note that excessive chargebacks may result in service terms revision, service suspension or even termination.
The purpose of which is to prepare and maintain a sum for contingent chargeback requests. The rolling reserve is usually a percentage of monthly transactions (which ranges from 10% to 40%), which will be released to merchant after a short period of time (usually 60 days).
Fraudulent behavior online takes various forms from stolen card to system hacking. As an experienced payment service operator, we would like to suggest the following actions to minimize fraud.
The name of the merchant will appear on the credit card statement.
Merchants may receive payments by cheque (at a charge). Normally PayDollar e-Commerce merchants receive payments (less transaction commission) twice a month (on the 1st and 16th day of each month, to reimburse payments received between the 1st and 15th of the previous month, and that between the 16th and the end of the previous month respectively).
We do not deduct setup fees, monthly fees or marketing expenses from received payments of merchants. Such charges are billed to merchants separately. On the other hand, transaction commission, refund and chargebacks (if any) will be deducted from received payments before reimbursement.
Please email us at email@example.com.
These are a security feature instituted by Visa, Mastercard, American Express and JCB to protect online and mobile purchasing to detect and prevent card fraud. 3-D Secure improves card security with the use of a "three domain" security model. It authorizes cardholder identity with the acquirer, the issuer, and the "interoperability domain", which refers to the payment infrastructure that enables the transaction: the shared space created by the merchant, the payment processor, the network provider, and other parties. When a credit cardholder purchases online, messages will be sent to authenticate the cardholder's identity by entering password/pins or or by other authentication means. The transaction is allowed to proceed if authentication is successful.
Yes. According to these card organizations, merchant whose engages in business accepting online or mobile credit card payment have to join these over time. As PayDollar merchants, we are pleased to offer this protection service FREE.
To merchant: Reduce fraud by assuring cardholder's identity with the authentication of Card Issuer; Increase confidence to ship to the cardholders worldwide, resulting in increased sales; Reduce your liability for fraudulent and disputed purchases. To cardholder: Reduce risk to release credit card information for online purchasing and avoid unauthorized card use; Enjoy more confidence shopping online with better protection.
For those merchants who join PayDollar eCommerce Standard plan, these features will be bundled without additional charge. For PayDollar eCommerce Premier plan, merchants have to arrange a license from the acquiring bank.
For those merchants who join PayDollar eCommerce Standard plan, there is no need for them to modify their web site. For PayDollar eCommerce Premier plan, the merchants need to install a license which is provided by the acquiring bank.
For those transactions processed by any of these, in the PayDollar Merchant Administration site. The payer authentication (Payer Auth) column in your transaction detail report of the transactions will be shown as "T", which means "True".